Customer Promise
Our Customer Charter tells you about the standard and quality of service we aim to provide you when you choose A2z Canopies to install your Carport. It also tells you how you can give us feedback and what to do if things go wrong in your dealings with us.
- What we Quote is what you pay - No hidden Costs
- We do not take a deposit - We only ask for payment once installed and you have inspected the workmanship
- We do not send out salesmen to hard sell
- All surveys are done by our Carport Installers
- If there is any issue to installing a Carport this will be discussed upfront and any increases in cost or scope will be agreed before ANY work is started
- We will never push you to make a decision
- We do not Sub-Contract - All Carports installed by A2z Canopies are done by A2z Canopies installers.
Our Service to You
Right Result
We want you to have confidence in our advice and products. If the outcome is not what you hoped for, we will work with you to sort out any issues you may have. Please call 01282 451051. Submit a testimonial.On Time
We will deal with you as quickly as we can. We will tell you how long we will take and do our best to keep to the time we have said.
Right Treatment
We will do our best to help you, listen to you and make sure we provide accurate Quotes. That's why we offer the assurance that ,unless the measurements are incorrect, we will keep the price Quoted. If there any changes in the price we will advise before ANY work commences and in agreement with yourself.Easy Access
We will make sure you can contact us in ways that are simple and easy to understand.
Installation
When you choose A2z Canopies to install your new Carport we want to ensure you are happy with the service and the final product. You should expect
- Our installation team to be professional
- The quality and size is correct
- No work to be undertaken if the price has changed without seeking agreement from yourself first
- The work area is cleaned of excess materials and any any dust as a result of the installation.